FAQ

What's the status of my order?


Shipping: When your order is shipped from the warehouse, you will automatically receive an email confirmation with tracking info. Items typically ships between 2-3 business days from order placement unless the item is backordered. In the event of a backorder, projected in-stock shipment dates are reflected on product pages (prior to purchase).

Tracking Info: once you receive tracking info, your item is in the hands of the carrier and we strongly recommend contacting them directly for transit status. For orders shipped via USPS, please note USPS only guarantees scans upon arrival and therefore may not show updates in transit. Please allow up to 7 days for delivery before contacting JT Wagglepurr regarding USPS orders.

Changes to order: If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please fill out the contact form in the "Contact us" section.

IMPORTANT: DUE TO COVID-19, WE ARE EXPERIENCING LONGER THAN EXPECTED SHIPPING TIMES DUE TO LACK OF MANPOWER AND FOR THE SAFETY OF OUR EMPLOYEES. THANK YOU FOR YOUR UNDERSTANDING.

PLEASE CHECK YOUR SPAM FOLDER IF YOU ARE NOT RECEIVING OUR CONFIRMATION & TRACKING EMAILS. 

How do I qualify for free shipping?

All orders over $50+ qualify for Free Standard Ground Shipping

 

What's JT Wagglepurr's return and refund policy?

We want to ensure that you have a great experience with your Wagglepurr product. Our support team is here to help you answer any questions and troubleshoot any issues.

1. Returns for refund are available only for customers that purchased directly from JTWagglepurr.com

2. Customers can request a return within 15 days of the order being delivered.

3. We offer refund or returns in a case by case basis. 

4. Order discrepancies must be reported within 72 hours of delivery

5. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. For damaged or defective products, please see our warranty policy.

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